Terms of Service

Welcome to Moriren. This website is operated by Moriren (Guangzhou) Trading Co., Ltd. In this document, "we," "our store," and "this website" all refer to Moriren.

Before accessing or using this website, browsing products, placing orders, or purchasing goods, please read the following Terms of Service carefully. By using this website or purchasing products from our store, you acknowledge that you have understood and agree to comply with these Terms of Service, our Privacy Policy, Refund Policy, and other related page descriptions.

If you do not agree to these Terms of Service, please do not continue to use this website or purchase products from our store.

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1. About Our Services

Moriren primarily sells custom pet-related products made according to customer-provided photos and customization requests, including but not limited to needle felt, leather carving, pet portraits, acrylic ornaments, aromatherapy charms, and other commemorative items.

Most of our products are personalized custom items, with each item being individually crafted based on the customer's provided information and requirements, giving them a unique customized and handmade quality.

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2. Accounts and Customer Information

When placing an order or using our services, you may be required to provide your name, email, contact number, shipping address, billing information, payment information, and any necessary customization details.

You are responsible for ensuring that the information you provide is truthful, accurate, complete, and up-to-date. If an order cannot be processed, delivery fails, is delayed, or incurs additional costs due to incorrect, incomplete, or outdated information provided by the customer, the customer may be solely responsible for such consequences.

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3. Product Description and Display

We strive to accurately display product images, sizes, materials, prices, production times, and other relevant information on the product pages.

However, as most of our products are handmade or personalized custom items, the actual finished product may be affected by the following factors:

・Clarity, angle, and lighting of customer-provided photos
・Material batches and manual production process
・Shooting environment and display device color differences
・Artistic interpretation and reasonable handmade variations

Therefore, the actual product may differ slightly from page images, sample images, or customer expectations. Reasonable variations in color, expression, proportion, texture, or details are not considered quality issues.

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4. Order Confirmation

When a customer submits an order and completes payment, it is considered a purchase request to our store. An order is only finalized when our store confirms the order details, receives payment, and begins processing the order.

For custom products, our store may confirm details based on the photos, customization requests, and order content provided by the customer. If the customer fails to provide necessary information in a timely manner, it may lead to production delays or inability to process the order further.

Please carefully review the product type, size, quantity, shipping address, contact information, and customization details before submitting your order. Once an order is confirmed, especially after production has begun, cancellation requests due to personal reasons are generally not accepted.

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5. Price and Payment

Product prices are as displayed on each product page or checkout page. Prices may vary depending on factors such as product size, style, customization difficulty, promotional activities, and shipping region.

In addition to the product price, customers may be responsible for shipping fees, payment processing fees, customs duties, import consumption taxes, or other related fees incurred by the destination country or region. Specific fees will be determined at checkout, on the payment page, by the shipping company, or by local customs notifications.

Payment methods supported by our store are as displayed on the checkout page, including credit cards, PayPal, and other available payment options.

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6. Production Time and Delivery

Most of our products are custom items, and production time will vary depending on the product type, order volume, customization difficulty, and customer confirmation progress. Please refer to the product page description or the order confirmation details for specific production times.

Once production is complete, we will arrange for delivery. Delivery times are estimated and not guaranteed to be exact. Delivery may be delayed due to weather, traffic, shipping company schedules, holidays, customs inspections, or other uncontrollable factors.

If the customer provides incorrect or incomplete shipping information, resulting in failed delivery, return, or re-delivery, the customer may be responsible for the associated costs.

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7. Order Cancellation, Returns, and Exchanges

The products sold in our store are mostly personalized custom items made according to customer-provided photos and customization requests. Since each item is individually made for the customer, generally, we do not accept order cancellation, return, or exchange requests due to personal reasons.

The following situations generally do not support returns, exchanges, or order cancellations:

・Customer wishes to cancel an order after production has already begun
・Customer believes the product differs from their imagination
・Customer no longer needs the product after placing an order
・Customer provided incorrect photos, information, or customization details
・Customer incorrectly entered size, color, style, or other information
・Slight color differences between the product and page images due to monitor settings, shooting lighting, etc.
・Reasonable minor discrepancies in custom handmade products

If the received product clearly does not match the order content, the product is significantly damaged during transit, or there is a clear error in production due to our store's fault, please contact us by email within 7 days of receiving the product, providing relevant photos and order information. We will assess the situation and provide an appropriate resolution, such as correction, re-production, exchange, or other reasonable solutions.

We cannot process products returned without prior contact and confirmation.

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8. Rights to Customer-Provided Materials

When providing photos, text, names, designs, or other customization materials to our store, customers must ensure they have the legal right to use such materials and that the materials do not infringe upon the portrait rights, copyrights, trademarks, privacy rights, or other legitimate rights of any third party.

If disputes, losses, or liabilities arise due to customer-provided materials infringing on third-party rights, the customer shall bear sole responsibility.

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9. Product Images and Promotional Use

When producing, displaying, and promoting products, our store may use product images, production process images, or finished product photos for display on our website, social media, promotional materials, or product pages.

If a customer does not wish for our store to use related images for display or promotion, please contact us in advance when placing the order or before production is completed. We will endeavor to respect customer requests.

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10. Intellectual Property

All text, images, product designs, page designs, brand names, logos, videos, graphics, and other content on this website, except for materials legally owned by customers, are owned by our store or relevant rights holders.

No one may copy, reproduce, modify, distribute, display, sell, or use for commercial purposes without prior written permission from our store.

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11. Third-Party Services

This website may use Shopify, payment service providers, shipping service providers, email services, analytics tools, or other third-party services. When using this website or completing a purchase, customers may also be subject to the terms of service and privacy policies of these third parties.

For issues arising from third-party services, we will assist in processing them within a reasonable scope, but we shall not bear responsibility for the operation, delay, interruption, errors, or other issues of third-party services beyond the scope stipulated by law.

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12. Prohibited Conduct

You may not use this website or our store's services for any illegal, improper, or infringing purposes, including but not limited to:

・Submitting false information or impersonating others
・Infringing on the intellectual property rights, privacy rights, or other legitimate rights of our store or third parties
・Maliciously placing orders, requesting refunds, making complaints, or interfering with our store's normal operation
・Uploading viruses, malicious code, or conducting unauthorized data scraping
・Copying, reselling, or misappropriating our store's product images, text, or design content
・Engaging in any conduct that violates laws and regulations or harms the interests of our store, other customers, or third parties

If we believe a customer is engaging in the above conduct, we reserve the right to cancel orders, suspend services, or take necessary measures.

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13. Disclaimer

Our store strives to maintain the accuracy of website information and the stability of services, but we do not guarantee that website content is completely error-free, that services will be uninterrupted, or that all information will always be up-to-date.

For order delays, delivery delays, or service interruptions caused by natural disasters, logistics delays, customs inspections, system failures, network problems, third-party service anomalies, or other force majeure factors, our store will assist in handling them within a reasonable scope, but shall not bear responsibility beyond the scope stipulated by law.

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14. Limitation of Liability

To the extent permitted by law, our store shall not be liable for indirect, incidental, special, consequential, lost profits, lost data, or other similar damages arising from the use of this website, the purchase of goods, or the use of our store's services, beyond the scope stipulated by law.

If our store is required to bear responsibility due to our own reasons, our liability shall generally be limited to the actual amount paid by the customer for the order, unless otherwise stipulated by law.

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15. Changes to the Terms of Service

Our store may modify these Terms of Service periodically based on changes in business operations, laws and regulations, or website policies. The revised terms will take effect upon their publication on this website.

Continued use of this website or purchase of products from our store constitutes agreement to the modified Terms of Service.

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16. Contact Information

If you have any questions about these Terms of Service, your order, products, or after-sales service, please contact us using the following method:

Email: moriren.shop@gmail.com