Most of the products sold in our store are personalized custom-made items based on photos and customization requests provided by customers. Since each item is custom-made for an individual customer, we generally do not accept requests for returns, exchanges, or order cancellations due to personal reasons.

Situations where returns, exchanges, or order cancellations are not accepted

In principle, returns, exchanges, or order cancellations are not supported in the following situations:

・Customer wishes to cancel the order after production has already begun
・Customer believes the product is different from what they imagined
・Customer no longer needs the product after placing the order
・Customer provided incorrect photos, information, or customization content
・Customer made an error in selecting size, color, style, or other information
・Slight color discrepancies between the product and the page image due to monitor differences, shooting light, etc.
・Minor differences within a reasonable range during the handmade production of custom items

Situations where you can contact us for assistance

If any of the following situations occur, please contact us by email within 7 days of receiving the product, including relevant photos or explanations:

・Received product clearly does not match the order content
・Product sustained obvious damage during shipping
・Product has obvious quality issues
・Obvious errors in production content caused by our store

We will verify the actual situation and provide you with an appropriate solution, such as correction, remanufacturing, exchange, or other reasonable solutions.

Contact Information

If you have any questions, please contact us at the following email address:

moriren.shop@gmail.com

Please note that we cannot process items returned without prior contact and confirmation.